It may take up to 90 days if you have a new account, or if your dispute involves a point-of-sale or foreign transaction. In some cases, it may take Green Dot up to 45 days to investigate and resolve your dispute. If the dispute is resolved in your favor, you’ll receive an account credit for the disputed amount. Once their investigation is complete, they’ll send you the results within three business days. Generally, it can take up to 10 business days for Green Dot to investigate and resolve a dispute. The timing can vary based on the dispute type, your account status, and a few other factors. If for some reason they do, you’ll need to submit it to them within 10 business days. They typically don't need your dispute in writing. Any supporting documents like emails, letters, invoices, receipts, or contracts.Details about the transaction itself, like the dollar amount and merchant.Details about why you’re disputing the transaction.It’s important that you contact them within 60 days of the date of the first statement that shows the disputed transaction. They’re available 5am–8pm PST, 7 days a week.
Who do I contact for a transaction dispute?Ĭontact our partner bank Green Dot at (833) 466-1236 to start your dispute. Note: This support article only applies to Individual Cash Accounts with checking features.
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